The PBX auto attendant is the vital component of this sophisticated phone system. It helps business offices streamline their business telecommunications in a very effective manner. The innovative PBX auto attendant handles all incoming calls efficiently and provides callers with a superior and professional communication interface.
Feature-rich Auto Attendant
The VoIP PBX auto attendant greets callers professionally using recorded customized greeting messages. It offers them a list of options to reach the person or department they want. These include dial-by-name, dial-by-department, dial-by-extension and so on. Depending on the callers choice, calls are quickly redirected to extensions, conference rooms, call queues, mailboxes and groups. This system can manage numerous calls coming in simultaneously and routes calls without giving off line busy signals. This reliable call answering system helps you save the expenses involved in maintaining additional reception staff. The core features of the VoIP PBX auto attendant solution include:1-to-5 digit extensionsFind-me/follow-me call forwardingMusic on transferVoicemail to emailDo Not Disturb modeFax to email
Easy to Connect to Remote Extensions
To ensure small and medium businesses round-the-clock telecommunication facilities, the PBX auto attendant performs systematic call routing even to remote extensions. The advanced find-me/follow-me call forwarding allow calls on your primary business numbers to be easily transferred to your personal landlines, cell phones or other VoIP phones assigned as extensions. This helps you to manage your business from anywhere. If all extensions are busy, calls are quickly routed to the voicemail system where callers can leave voice messages. This eliminates the possibility of missing important calls. Important benefits of the virtual PBX auto attendant system are:Minimizes caller on-hold timePrompt response for all incoming callsImproves staff productivitySaves time and money
Pick the Right Auto Attendant Package
Small and medium-sized business offices can enjoy the features of the virtual PBX auto attendant without having to invest in premise-based equipment, software packages and complex networks. The service provider maintains all the necessary equipment and offers installation, upgrades and maintenance. A reliable service provider can help you to pick the right auto attendant package, as well as help you configure and personalize to suit the specific telecommunication needs of your corporate office.
The auto attendant is the most important component of a virtual PBX phone system. The highly advanced VoIP PBX auto attendant handles all inbound calls skillfully and offers callers a professional communication experience.
Effortlessly Handles Multiple Inbound Calls
An auto attendant in VoIP PBX phone system receives inbound calls with professionally recorded welcome messages and allows the callers to select from a list of options like dial-by-name, dial-by-extension, dial-by-department and more. Based on the option chosen, calls are quickly transferred to extensions, conference rooms, mailboxes, groups or call queues.
The automated attendant handles numerous calls coming in at the same time with exceptional efficiency and performs immediate call routing without giving off line engaged signals. This virtual receptionist can be programmed to provide customized messages to callers about your products and services. Some of the other significant features of a VoIP phone auto attendant include:1-to-5 digit extensionsFind-me/follow-me call forwardingMusic on call transferVoicemail to emailDo not disturb modeFax to email
Connects Staff and Business Associates
With its sophisticated call forwarding features, the auto attendant easily transfers inbound calls from your main business numbers to numbers prefixed as extensions, including cell phones, home landlines and so on. This helps you stay in touch with your customers, associates and workforce even from other geographical locations. Calls that remain unanswered even after a specific number of rings are straightaway transferred to the voicemail system, allowing callers to leave voice messages. The virtual receptionist completely rules out all the odds of missing customer calls, and helps you focus on official activities during hectic business hours. The system also forwards voicemails to your email account as audio file attachments, so that messages can be verified and instant responses provided to your clients, even if you are on a business trip. Other benefits of the auto attendant system include:Enhances staff productivityMinimizes caller on-hold timeImproves customer serviceNo equipment to buy, install or maintain
Affordable Call Handling Option
An auto attendant system that comes as part of a VoIP phone system enables small businesses to save time and money as well as improve business communications at reduced expense. Reliable PBX service providers would be able to offer you an affordable auto attendant package to suit your business requirements.
The VoIP phone system with its feature-rich auto attendant service is an advanced but affordable telecom solution for all business offices. With a VoIP phone auto attendant system, calls to your business office can be easily transferred to preset extensions.
Instant Call Transfer to Preset Extensions
The auto attendant is a prominent feature of VoIP PBX phone systems. The system receives all incoming calls with professionally recorded business greetings. To connect to a particular employee or department, callers are allowed to select from a list of options including dial by name and dial by extension. The virtual receptionist auto attendant transfers calls to home landlines, cell phones, mailboxes, call queues, groups, conference rooms, or even to additional auto attendants.
The VoIP phone auto attendant manages numerous calls arriving simultaneously with incomparable efficiency. It promptly transfers calls to appropriate extensions without transmitting connection busy signals. Thus the system absolutely eliminates the necessity of having a live receptionist on the job.
VoIP Phone Auto Attendant with State-of-the-art Features
VoIP phone systems come with all the features of expensive phone systems. Small businesses can take advantage of all these features without investing in premise-based hardware, complex networks and software. To manage business calls efficiently, the automated attendant is configured with state-of-the-art features such as:Find-me/follow-me call forwarding1-to-5 digit extensionsVoicemail to emailMusic on transferGroup dialingCaller IDCall screeningFax mail
The VoIP PBX auto attendant helps small business professionals project a credible business image through professional telecommunication and quality customer service. This call answering system ensures:Minimal caller on-hold timeSaving of time and moneyImprovement in workforce productivityEasy connectivity with remote extensionsExceptional capability to transfer calls without a live receptionist
Established service providers can configure and personalize VoIP auto attendant systems to suit the unique communication needs of your business office. Most leading providers offer exclusive auto attendant packages at nominal monthly charges to suit the needs of different kinds of business entities.
Modern auto attendant phone systems offer a range of benefits for small and medium businesses and help them to manage their business communication efficiently. The system features both cost-effective and user-friendly call management options to enhance business communication.
Improves Customer Service
One of the the primary concerns of any business office is efficient interaction with customers. The PBX phone system achieves this with the help of the auto attendant feature. The auto attendant system can be configured easily through a PC. It features pre-programmed greeting messages to welcome callers professionally. The interactive voice messages that are part of the auto attendant feature provide callers with the necessary directions to connect to the right extensions. If the desired extensions are busy, the auto attendant directs calls to voicemail boxes, groups, conference rooms or call queues without delay.
Most VoIP systems offer toll free numbers and local phone numbers to serve callers from various regions. The automated attendant can be configured to present menus and greeting messages and menus according to the source of the calls. This high degree of customization enabled the VoIP auto attendant system to route calls to different call representatives assigned for different area codes.
Manages Faxes and Multiple Calls
Callers do not face any delay in the processing of their call requests. After greeting callers, the auto attendant offers a list of menu options which include dial-by-name, dial-by-extension and zero-to-live operator that direct calls to the desired extensions.
The VoIP-based auto attendant can distinguish between faxes and calls. Faxes are automatically sent to the fax mail system, converted into digital files and forwarded to designated email accounts. Voice signals are routed to the right extensions. The find me follow me call forwarding feature forwards calls to other phones, including landlines and cell phone numbers to ensure that no calls are missed. If all the lines are busy, calls are routed to the voice mail system where callers can leave voice messages.
Easy to Install
There is no need to install expensive PBX hardware for getting started with this phone system. The existing phone line and a broadband connection (DSL, Cable, or FIOS) is all that is necessary. With all its advancements, the auto attendant phone system is a valuable addition and asset that helps businesses greatly improve overall productivity.