The PBX auto attendant is the vital component of this sophisticated phone system. It helps business offices streamline their business telecommunications in a very effective manner. The innovative PBX auto attendant handles all incoming calls efficiently and provides callers with a superior and professional communication interface.
Feature-rich Auto Attendant
The VoIP PBX auto attendant greets callers professionally using recorded customized greeting messages. It offers them a list of options to reach the person or department they want. These include dial-by-name, dial-by-department, dial-by-extension and so on. Depending on the callers choice, calls are quickly redirected to extensions, conference rooms, call queues, mailboxes and groups. This system can manage numerous calls coming in simultaneously and routes calls without giving off line busy signals. This reliable call answering system helps you save the expenses involved in maintaining additional reception staff. The core features of the VoIP PBX auto attendant solution include:1-to-5 digit extensionsFind-me/follow-me call forwardingMusic on transferVoicemail to emailDo Not Disturb modeFax to email
Easy to Connect to Remote Extensions
To ensure small and medium businesses round-the-clock telecommunication facilities, the PBX auto attendant performs systematic call routing even to remote extensions. The advanced find-me/follow-me call forwarding allow calls on your primary business numbers to be easily transferred to your personal landlines, cell phones or other VoIP phones assigned as extensions. This helps you to manage your business from anywhere. If all extensions are busy, calls are quickly routed to the voicemail system where callers can leave voice messages. This eliminates the possibility of missing important calls. Important benefits of the virtual PBX auto attendant system are:Minimizes caller on-hold timePrompt response for all incoming callsImproves staff productivitySaves time and money
Pick the Right Auto Attendant Package
Small and medium-sized business offices can enjoy the features of the virtual PBX auto attendant without having to invest in premise-based equipment, software packages and complex networks. The service provider maintains all the necessary equipment and offers installation, upgrades and maintenance. A reliable service provider can help you to pick the right auto attendant package, as well as help you configure and personalize to suit the specific telecommunication needs of your corporate office.
The VoIP phone system with its feature-rich auto attendant service is an advanced but affordable telecom solution for all business offices. With a VoIP phone auto attendant system, calls to your business office can be easily transferred to preset extensions.
Instant Call Transfer to Preset Extensions
The auto attendant is a prominent feature of VoIP PBX phone systems. The system receives all incoming calls with professionally recorded business greetings. To connect to a particular employee or department, callers are allowed to select from a list of options including dial by name and dial by extension. The virtual receptionist auto attendant transfers calls to home landlines, cell phones, mailboxes, call queues, groups, conference rooms, or even to additional auto attendants.
The VoIP phone auto attendant manages numerous calls arriving simultaneously with incomparable efficiency. It promptly transfers calls to appropriate extensions without transmitting connection busy signals. Thus the system absolutely eliminates the necessity of having a live receptionist on the job.
VoIP Phone Auto Attendant with State-of-the-art Features
VoIP phone systems come with all the features of expensive phone systems. Small businesses can take advantage of all these features without investing in premise-based hardware, complex networks and software. To manage business calls efficiently, the automated attendant is configured with state-of-the-art features such as:Find-me/follow-me call forwarding1-to-5 digit extensionsVoicemail to emailMusic on transferGroup dialingCaller IDCall screeningFax mail
The VoIP PBX auto attendant helps small business professionals project a credible business image through professional telecommunication and quality customer service. This call answering system ensures:Minimal caller on-hold timeSaving of time and moneyImprovement in workforce productivityEasy connectivity with remote extensionsExceptional capability to transfer calls without a live receptionist
Established service providers can configure and personalize VoIP auto attendant systems to suit the unique communication needs of your business office. Most leading providers offer exclusive auto attendant packages at nominal monthly charges to suit the needs of different kinds of business entities.
Employing additional personnel for call management is an effective but sometimes unaffordable option for small businesses. A very feasible solution is for them to go in for a VoIP phone system with the auto attendant (virtual receptionist) feature. A good alternative for live receptionists, the virtual receptionist effectively manages all calls.
Auto Attendant – Functioning Like a Live Receptionist
Some of the important features of the auto attendant include:Attends calls professionally The auto attendant is programmed to deliver the best customer service. It greets callers professionally. When calls are made to your office, callers are welcomed with pleasing, professional sounding greetings. These messages can be personalized to suit business hours, after-business hours and holidays.Routes calls efficiently Callers need to reach the proper extensions. The virtual receptionist comes with special call forwarding features to accomplish this. Callers are presented with a menu of options to route calls, which includes dial by name, dial by extension and zero-out to live operator. The interactive voice responses help them reach the right person or department. The virtual receptionist can handle several call arriving simultaneously with ease.Round-the-clock Service VoIP phone systems ensure that you do not miss any important business calls. If you are not available in your office, callers are directed to the voice mail boxes of the phone system where they can leave voice messages. Calls are also forwarded to pre-assigned personal email accounts. When you are on the move, calls are redirected to designated cell phones, home phones or other personal numbers. You can therefore keep in touch with your callers all the time.
Auto Attendant Cost-saving Feature
The auto attendant that is a good alternative for a live receptionist is a cost-saving feature of the VoIP phone system. A small business office using this telecommunication solution can save the expense of employing a real receptionist. With advanced call management features facilities like direct inward dialing (DID), call conferencing, caller ID, call waiting, call queuing, call screening, call transfer and other user-friendly features, VoIP phone systems offer streamlined telecommunication solutions for small business offices.